Customer Care Policy

Principals and Standards
As a professional company committed to setting and maintaining high standards of customer care. MPS Ltd treats all clients, partner organisations and the public as our customers.


  • Be attentive and courteous
  • Be honest and fair in dealing with customers
  • Respond quickly to requests for assistance
  • Provide service that are fair and accessible to all
  • Record and monitor compliments and complains
  • Ensure any complains are dealt with openly and fairly
  • Actively seek the views of customers and staff
  • Share good practice with colleagues and customers

Service Standards

  • Confidentiality
    All information gathered or held regarding the personal or business affairs of our customers will be held in strict confidence, for the sole use of meeting our stated objectives. No information will be released to partner organisations, or any third party in a format that will allow identification except with the express consent of the provider or as may be required by law.
  • Communication
    All correspondence will be responded to in a clear and timely manner. Our aim is that all correspondence, from date of receipt, will receive a response within 2-3 working days. More complicated issues will receive an acknowledgement within the response time and regular updates will be provided on the progress of the case until a resolution is achieved.
  • Consistency
    As part of our commitment to upholding professional standards, we have implement and constantly review these principals to ensure that Millers application of all services is consistent.
  • Handling Complains
    Millers look for fair, just and prompt solutions when possible to any complains. All such issues should be directed to the Administrator Office in the first instance, where they will be acknowledged and directed to the attention of the appropriate person.
  • Access to information
    Millers complies with the provisions of Data Protection Act 1998. Any personal or confidential information held by Millers Property Services Ltd about colleagues, subcontractors or clients is fully accessible to that person or body for review.

Consultation and Feedback
Consultation is a important part of meeting our objectives. Millers encourages all feedback and conducts regular surveys of the needs and perceptions of its customers, using this information to enhance its service.

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